Terms & Conditions
1. Agreement Summary
2. After-Sales Service
3. Payment Details
4. Home Charge Agreement
5. Cancellation Form
1. Agreement Summary
The Charge-m8 Home Charge Agreement is included at Section 4 below, we do suggest that you review the agreement in full.
The Charge-m8® Home Charge Agreement provides for:
- The terms under which Charge-m8 will install an EV Home Charger
- The terms under which Charge-m8 will support the EV Home Charger functionality
- Charge-m8 Subscription Premium APP and After-Sales Benefits
- The methods of payment applicable to the contract
- The terms under which Charge-m8 will maintain a EV Home Charger
- Charge-m8 EV Charger warranties
- The rights of termination that apply to both parties
2. After-Sales Service
The Charge-m8 team are on-hand to assist you Monday to Friday from 9am to 5pm and can be contacted by:
- Email: firstname.lastname@example.org
- Phone: 0333 242 3328
3. Payment Details
Payment for initial installation costs are collected as part of the contract signing, using a secure PCI DSS certified gateway managed by Stripe - a world leader in online payments. Charge-m8 accept all major credit and debit cards, including American Express, Mastercard and Visa. You can also choose to pay by faster payment direct from your bank account upon request.
Our acceptance of your order will take place when we receive your signed contract AND payment for goods and installation fees (less any grants or subsidies to which you may be entitled), at which point a contract will come into existence between you and us.
Charge-m8 Monthly Subscription
For Charge-m8 subscription services (where applicable), you must enter into a recurring payment authorisation by Direct Debit, before we start providing access to those services and benefits. We will send you a secure link to complete the Direct Debit recurring payment authorisation.
You may cancel your subscription following the initial term giving no less than thirty (30) days’ notice in writing by email to email@example.com.
Payments to Charge-m8 by Direct Debit are covered by the Direct Debit Guarantee.
This agreement is a legal contract and you should read it carefully.
1.1 “Buyer” or “You” means the person, persons or legal entity that engages Charge-m8 to Provide EV Charging Equipment and related subscription services, either on a goods only basis or fully installed;
1.2 “EV Charger” means the EV Charger unit and any related services as described in the Contract and supplied to the Buyer by Charge-m8;
1.3 “Installation Requirements” means any pre-installation requirements that are required to be completed prior to the installation of the Charge-m8 EV Charger, normally assessed and agreed following a review of images of the proposed installation location and existing electrical installation, or by a site assessment visit by a Charge-m8 installer;
1.4 “Intellectual Property Rights” means all patents, registered and unregistered designs, copyright, trademarks, know-how and all other forms of intellectual property wherever in the world enforceable;
1.5 “Invoice” means the invoice or request for payment issued by Charge-m8 to the Buyer with respect to the supply and/or installation of the EV Charger;
1.6 “Charge-m8” or “Us” or “the Company” or “Our” means Charge-m8 Limited registered in England & Wales under company number 11036724 & VAT number GB372016620 and who’s registered address is Suite 11 Peel House, 30 The Downs, Altrincham, Cheshire WA14 2PX United Kingdom, of which Charge-m8 is a trading style;
1.7 “User Guide” means any guide for the operation and maintenance of the EV Charger issued by Charge-m8 either via its electronic platforms or to the Buyer directly in either electronic or written form.
1.8 “Third-Party Charging” means where the Buyer has a valid subscription to Charge-m8Pro and allows other users including guests to use their charger(s) for a fee.
1.9 “Charge-m8 Subscription” means our required subscription service that provides premium features and priority enhanced after-sales service.
2.0 “Subsidy” and “Grant” means a contribution towards the EV Charger and installation Costs provided by a third-party organisation (such as OLEV), that may be claimed on your behalf by Charge-m8, subject to the terms and conditions of the relevant scheme.
2 GENERAL & TERM
2.1 These Terms and Conditions shall apply to the supply and/or installation of an EV Charger(s) and associated components by Charge-m8 to the Buyer, and are to the express exclusion of all and any other terms and conditions either referred, implied, offered or relied on by the Buyer, by trade, custom, practice or otherwise in the course of dealing, whether in negotiation or at any stage in the dealings between the parties, including any standard or printed terms tendered by the Buyer.
2.2 The contract commences when we receive your signed contract AND payment for goods and installation fees (less any grants or subsidies to which you may be entitled).
2.3 The initial term of the contract is for a period of three (3) years, thereafter reverting to a rolling monthly contract.
2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by Charge-m8 and included as a side letter to this agreement.
2.5 Consumer Contract (Information, Cancelation and Additional Charges) Regulations apply.
3 PRICE AND PAYMENT METHOD
3.1 The price for the EV Charger and any additional installation costs shall be the price as stated in the agreement summary, invoice and/or payment request, or such other price as the parties may agree in writing. The price is inclusive of VAT.
3.2 Subject to clause 3.4 and unless otherwise agreed in writing between the Buyer and Charge-m8, payment of the price quoted in the invoice or payment request for the supply and installation of the EV Charger shall be due from the Buyer by credit/debit card or bank transfer payment against an Invoice upon ordering the EV Charger from Charge-m8 and returning the signed contract to us.
3.3 Subject to clause 3.4 and unless otherwise agreed in writing between the Buyer andCharge-m8, payment of subscription fees for the enhanced Charge-m8 Subscription and APP services and benefits must be made monthly in advance by Direct Debit.
3.4 Charge-m8 may (at its sole discretion and subject to credit checking) extend credit terms to the Buyer upon terms to be agreed between the Buyer and Charge-m8 for the payment of monthly subscription fees. Unless credit terms have been agreed, payment of service subscription fees are due monthly in advance.
3.5 Charge-m8 shall be entitled to charge interest on overdue payments from the date when payment becomes due from day to day until the date of payment is received in full by Charge-m8 at a rate of 2.00% per annum above the base rate of the Bank of England, as published and applicable at that time.
3.6 Where the Buyer obtains a grant or subsidy towards the cost of the supply and/or installation of the EV Charger, and the grant or subsidy is not paid or withdrawn by the organisation granting the aforesaid grant or subsidy, the Buyer will make payment of the shortfall within seven (7) days’ of receiving notice to do so byCharge-m8 by email and to their normal service address, and expressly authorises Us to charge any current authorised payment method if available.
3.7 If payment of the price or subscription (or any part thereof), is not made when due,Charge-m8 shall be entitled to:
3.7.1 require payment in advance of delivery in relation to any EV Charger(s) not previously delivered;
3.7.2 refuse to make delivery of any undelivered EV Charger(s) whether ordered Under the contract or not and without incurring any liability whatever to the Buyer for non-delivery or any delay in delivery; and/or
3.7.3 terminate the contract with the Buyer.
4 DESCRIPTION OF GOODS
4.1 The EV Charger specifications are as described in Charge-m8’s Invoice and contract, and Charge-m8 reserves the right to amend the specification for the EV Charger in the period between the formation of a contract and the installation of the EV Charger, if required by any applicable statutory or regulatory requirement, and Charge-m8 shall notify the Buyer in any such event.
5.1 For product supply only, unless otherwise agreed in writing, delivery of the EV Charger shall take place at the address specified by the Buyer on the date specified by Charge-m8. The Buyer shall make all arrangements necessary to take delivery of the EV Charger whenever they are tendered for delivery.
5.2 Where using a courier service, the date of delivery specified by Charge-m8 is an estimate only. The Buyer’s email address and mobile telephone number will be provided to the courier service for the sole purposes of allowing them to provide delivery updates to the Buyer via both email and SMS communications.5.3 Where the Buyer has chosen to use the Charge-m8 Installation Service, the Charge-m8Installer will bring the EV Charger unit with them on the agreed day of installation.
5.3 For supply and installation, your Charge-m8 engineer will bring the EV Charger(s) on the day of installation.
6 INSTALLATION SERVICE
6.1 Where the Buyer has opted to use the Charge-m8 Installation Service, the buyer will submit the required pre-installation images and information as required and shown on the Charge-m8 website at: https://charge-m8.com/installation using the link on the page to access the submission form.
6.2 Subject to Charge-m8 being in receipt of payment of any outstanding invoices and/or payment requests, Charge-m8 will endeavour to install the EV Charger within twenty-eight (28) working days, for installations within mainland GB. Installation locations within the Highlands & Islands and outside mainland GB are subject to special agreement and additional fees may apply.
6.3 Installations are normally carried out Monday to Friday between 8am and 6pm. Weekend installation within mainland GB can be arranged subject to location and availability, and are subject to the following additional surcharge:
- Saturday: £50.00 Inc. Vat
- Sunday: £75.00 Inc. Vat
6.4 Where a Buyer has a confirmed installation date, and does not provide a minimum twenty-four (24) hours’ notice, and is either unable to attend/provide suitable access, or fails to meet the Charge-m8 Installer within a reasonable time (sixty (60) minutes of the agreed time) except for situations that would reasonably be described as Force Majeure, a failed installation fee of £100 will be payable by the Buyer on demand.
Risk of loss and damage to the EV Charger shall pass to the Buyer when the EV Charger(s) is installed at the Buyer’s premises, except that if the EV Charger(s) is delivered and stored at the Buyer’s premises prior to installation, risk of loss and damage to the EV Charger shall pass to the Buyer during such period of storage. If the parties have agreed that the Buyer shall either install the EV Charger itself, or use the installation services of an approved sub-contractor, risk of loss and damage to the EV Charger shall pass to the Buyer upon delivery.
8 RETENTION OF TITLE
Title to the EV Charger and any other goods used during the installation, including full legal and beneficial ownership, shall not pass to the Buyer until Charge-m8 has received cleared payment in full: (i) for each EV Charger in accordance with these Terms and Conditions; and (ii) of all outstanding amounts (including interest) due from the Buyer to Charge-m8 under this and all other contracts between Charge-m8 and the Buyer.
9.1 Subject to clause 9.3, the EV Charger shall be covered by a thirty-six month (36) month return to base, repair or replacement warranty (at Charge-m8’s sole discretion) with respect to faulty parts resulting from either manufacturing defect and/or in the event of using Charge-m8’s installation service, from any act or omission of Charge-m8 during installation.
9.2 Where the Buyer has a valid Charge-m8 subscription, Charge-m8 will provide as apriority to the Buyer;
9.2.1 initial remote diagnostics, including EV Charger event log review, re-boot and software update;
9.2.2 in the event that remote diagnostics diagnose a fault that requires are placement part, either;
a) if the EV Charger has been installed using the Charge-m8 Installation Service, a Charge-m8 Engineer will attend site as soon as practicably possible (normally within three (3) working days) to replace the part, or;
a) where the EV Charger has been installed by an approved sub-contractor appointed by the Buyer, a replacement part will be sent to the Buyer directly;
9.2.3 where a Charge-m8 Engineer attends site to repair the EV Charger, and following the inspection and/or attempted repair of the EV Charger, they may decide at their sole discretion to replace the entire unit for the same model, or an equal or equivalent model (depending upon availability).
9.3 The warranty period commences on the date of delivery or installation of the EV Charger, whichever comes first.
9.4 The Buyer undertakes to promptly notify Charge-m8 by calling Charge-m8’s dedicated customer service call centre on 0333 242 3328 of any suspected faults with the EV Charger, and in any event within 3 days of becoming aware of or suspecting a fault.
9.3 Charge-m8’s warranty does not apply in the event of a fault or damage arising from any of the following causes:
9.3.1 maintenance performed by any person, persons or legal entity not appointed or authorised by Charge-m8;
9.3.2 installation of the EV Charger not carried out by Charge-m8, one of our approved installers or if applicable not in compliance with applicable grant/subsidy scheme rules;
9.3.3 damage caused by theft or vandalism or any other third-party act;
9.3.4 misuse or use of any kind of the EV Charger by the Buyer or any person for whom the Buyer is responsible that is not in accordance with the User Guide or any other oral or written instructions issued by Charge-m8 regarding the storage, installation, commissioning, use or maintenance of the EV Charger;
9.3.6 unauthorised opening of the EV Charger by the Buyer or any person for which the Buyer is responsible;
9.3.7 natural disasters: earthquakes, lightning, wind or water damage, and problems caused by fire or similar events;
9.3.8 unsuitable storage or installation conditions (if not installed by Charge-m8);
9.3.9 modifications, additions or any other interference with the EV Charger by the Buyer, or any other party, or the electric vehicle, including software modifications, without the prior written consent from Charge-m8; and
9.3.10 normal ageing and wear-and-tear of the EV Charger (i.e.: discoloration, normal corrosion).
9.4 Save where the Buyer has a valid Charge-m8 Pro subscription, faulty EV Charger(s) that are repaired or replaced under Charge-m8’s standard warranty shall be removed and returned to Charge-m8’s premises.
If the fault is found to have arisen due to any reason for which Charge-m8’s warranty does not apply, the costs of the removal, repair, replacement, transportation, delivery, reinstallation, diagnostics, call-out fees and any other costs will be the responsibility of the Buyer.
Charge-m8 reserves the right to suspend the performance of any repair or replacement of the EV Charger in accordance with Charge-m8’s warranty at any time until the Buyer has paid in full for such repair, replacement and/or associated costs for which the Buyer may be responsible.
9.5 Repair, modification, replacement of parts or the entire EV Charger unit during the warranty period will not extend the original warranty period of the EV Charger.
9.6 Where the EV Charger has been manufactured and supplied to Charge-m8 by a third party, any warranty granted to Charge-m8 in respect of the EV Charger shall be passed on to the Buyer where applicable.
9.7 Charge-m8 shall be entitled in its absolute discretion to refund the price of the faulty EV Charger if such price has already been paid in whole or in part.
9.8 If the Buyer has a valid Charge-m8 Pro subscription, the terms of the Charge-m8 Subscription Priority After-Sales Benefits shall prevail over these Terms and Conditions with respect to the repair or replacement of any faulty EV Charger.
9.9 Upon receipt of any EV Charger returned under Charge-m8’s warranty, Charge-m8 will examine and attempt to remedy any defects identified at its own expense and by whatever means Charge-m8 deems appropriate. Under this warranty, Charge-m8reserves the right to supply new or reconditioned EV Charger to the Buyer, or by way of repairing the product in Charge-m8’s workshops and/or at the point of installation.
9.10 Any part or component in the EV Charger replaced under Charge-m8’s warranty will become the property of Charge-m8, and may be used for product improvement as part of our non-conformance procedures.
10.1 If Charge-m8 is responsible for installing the EV Charger, Charge-m8 shall perform such services:
10.1.1 with reasonable care and skill and in accordance with generally recognised commercial practices and standards in the industry for EV Charger Installation Services;
10.1.2 in accordance with the descriptions and specifications set out in the Installation Requirements; and
10.1.3 in accordance with all applicable law.
10.2 If the Buyer or any contractor, employee, servant or agent of the Buyer (or any person other than Charge-m8 or one of its contractors) installs the EV Charger, save for the product warranty Charge-m8 shall have no liability to the Buyer arising in contract, tort, negligence or otherwise with for any of the installation design, workmanship, equipment and materials provided with respect to such installation.
11 CHARGE-M8 MONTHLY SUBSCRIPTION
11.1 Charge-m8 EV Chargers include OCPP 1.6 communicating capability as standard, and require a monthly subscription, giving the Buyer access to Charge-m8’s suite of features, including:
11.1.1 Access to full usage data;
184.108.40.206 by EV Charger and/or authorised user, including date, time, KWH consumption;
220.127.116.11 automatic export to external regulatory bodies where required (such as OLEV).
11.1.2 Access to all other Charge-m8 and affiliated public EV Charger Points across the UK and European Union (charging fees apply);
11.1.3 Priority support with remote diagnostic capability and enhanced on-site after-sales service including automatic software updates;
18.104.22.168 Subject to Clause 9, Priority remote review of the EV Charger system logs by Charge-m8 Technical Support;
22.214.171.124 Subject to Clause 9, Priority on-site repair and maintenance by aCharge-m8 Engineer;
126.96.36.199 Subject to Clause 9, Fast and free of charge replacement of the entire EV Charger Unit in the event that the original EV Charger is either unrepairable, or a Charge-m8 Engineer deems the repair to be uneconomic to carry out and/or would place the Buyer without use of the EV Charger for an unreasonable time.
11.1.4 Control of your EV Charger through the Charge-m8 APP, from anywhere in the world (requires internet connection);
11.1.5 Facility to allow fee paid Third-Party Charging by guests, who are charged a fee to use the Buyers EV Charger using the Charge-m8 PCI DSS Compliant Credit/Debit Card Facility. The buyer sets the electricity costs (per KWH, and a connection fee if desired), Charge-m8 credit the Buyers account after deducting card processing and admin fees. Buyer account reconciliations are completed at the end of the month following the Third-Party Charging event.
11.2 The Buyer acknowledges that the Charge-m8 Pro monthly subscription service provides ongoing access to the Charge-m8 Pro Premium APP services and Priority after-sales benefits. The current fees for the ongoing subscription to Charge-m8 are shown on our website and product offer. Subscriptions fees are subject to change, and may be increased by up to the RPI (Retail Price Index as published by the Office for National Statistics in the United Kingdom) on 1st March each year, commencing the following calendar year after initial subscription.
11.3 By using the Charge-m8 suite of services, the Buyer confirms that it understands that:
11.3.1 Usage data will be collected from the EV Charger during any period in which the Buyer has access to the Charge-m8 Pro suite of services;
11.3.2 Usage data provided by the Charge-m8 service is provided for information purposes and the Charge-m8 APP service shall not be considered or used as an electricity meter;
11.3.3 Usage data provided by the Charge-m8 service is subject to the performance of the Buyer’s WI-FI signal and/or the quality of data transmission;
11.3.4 Charge-m8 shall not be held responsible for the delivery or accuracy of any of the usage data provided.
11.4 Charge-m8 withholds the right to disable and/or de-commission the EV Charger at anytime if Charge-m8 believes (acting reasonably) that the Buyer has abused or misused the EV Charger or any of the usage data provided.
12.1 The Buyer shall indemnify Charge-m8 and/or any of Charge-m8’s contractors, servants, employees and agents against any claim, loss or damage (including indirect and consequential losses), injury, fine or penalty suffered as a result of any act, omission or breach of these Terms & Conditions including the use of the EV Charger that is not in accordance with the User Guide or any interference, opening up, tampering, modification of or with the EV Charger, in each case, by the Buyer or persons for whom the Buyer is responsible.
14 INTELLECTUAL PROPERTY RIGHTS
All Intellectual Property Rights produced from or arising as a result of the performance of this Agreement shall, so far as not already vested, become the absolute property of Charge-m8, and the Buyer shall do all that is reasonably necessary to ensure that such rights vest and remain vested in Charge-m8 by the execution of appropriate instruments or the making of agreements with third parties where applicable.
15 FORCE MAJEURE
Charge-m8 shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and Charge-m8 shall be entitled to a reasonable extension of its obligations. If the delay persists for such time as Charge-m8 considers unreasonable, it may, without liability on its part, terminate the contract with the Buyer.
16 RELATIONSHIP OF PARTIES
Nothing contained in these Terms and Conditions shall be construed as establishing or implying any partnership or joint venture between the parties and nothing in these Terms and Conditions shall be deemed to construe either of the parties as the agent of the other.
The rights and obligations under these terms contract between the Buyer and Charge-m8 for the sale and/or installation of EV Charger(s) may be assigned or transferred by Charge-m8 to a subsidiary undertaking or to another organisation and Charge-m8 will notify the Buyer in any such event.
The Buyers performance of any obligation under this contract may not be transferred without the prior written consent of Charge-m8.
18.1 Charge-m8 may terminate this agreement at any time without notice in the event of the Buyers failure to:
18.1.1 You do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
18.1.2 You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the EV Charger and/or Installation Service;
18.1.3 You do not, within a reasonable time, allow us to deliver the products to you; or
18.1.4 You do not, within a reasonable time, allow us access to your premises to Install the EV Charger;
18.1.5 We reasonably suspect that the Buyer or persons authorised by the Buyer has used EV Charger in a manner that is not in accordance with the User Guide or any interference of or with the EV Charger as described in Clause 12.2
18.2 If we end the contract in the situations set out in clause 18.1, we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
18.3 We may write to you to let you know if Charge-m8 intend to stop providing the EV Charger(s) and/or Installation Services under this agreement. We will let you know at least fourteen (14) days in advance of our intention to stop the supply of the EV Charger(s) and/or Installation Services, and will refund any sums you have paid in advance for products which will not be provided.
18.4 Following the initial term, either party may terminate this agreement by giving no less than thirty (30) days written notice by email.
19 EVENTS FOLLOWING TERMINATION
Following termination, Charge-m8 shall;
19.1 Cease to provide product support and after-sales service for the EV Charger at the expiry of the notice period;
19.2 Cancel provision of the Charge-m8 Pro subscription services and benefits at the end of the notice Period.
20 WAVIER AND SEVERABILITY
The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions of this Agreement.
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed, and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.
21 PERSONAL INFORMATION AND USAGE DATA
21.1 Charge-m8 undertakes that personal information of the Buyer will be safeguarded and processed in accordance with the requirements of the Data Protection Act 2018 as set out in our Customer Privacy Notice (which can be found at www.charge-m8.com/privacy ).
21.2 The Buyer gives its permission for government departments, public bodies, utilities, licensed energy suppliers and Charge-m8 to use the usage data from the EV Charger(s)(in an anonymised form) to inform future strategy and policy development.
21.3 Upon Termination of the agreement, the Buyer may submit a request to be forgotten.
Under the Data Protection Act 2018 (General Data Protection Regulations – EU) (GDPR), the Buyer can write to Charge-m8 at our service address to exercise your right to be forgotten - in that we will remove and destroy all data regarding you and your dealings with us as permissible by current Law. We DO NOT under any circumstances pass your personal data to any third parties for marketing purposes. If you write to us to exercise your right to be forgotten, we will remove from our systems all basic details relating to your account as soon as practicably possible. Information that we are legally required to hold for a specific period, such as by HMRC, will be removed only once the statutory period has lapsed.
22 ANTI-CORRUPTION, ANTI-MONEY LAUNDERING AND ETHICAL COMPLIANCE
22.1 The Buyer agrees and undertakes that, in connection with these Terms and Conditions and any transactions under them, it will comply with all applicable-money laundering and anti-corruption laws, rules and regulations, decrees and/or official government orders of the United Kingdom, Member States of the European Union, and of any country where the EV Charger will be transported or distributed to or from in connection with these Terms and Conditions and any transaction under them.
22.2 The Buyer warrants and undertakes that, in connection with these Terms and Conditions and any transactions under them nor any other person acting on its behalf, has made, offered, promised to make or authorised, or will make, offer, promise to make or authorise, any payment or other transfer of anything of value, directly or indirectly to:
22.2.1 any government official;
22.2.2 any director, officer, contractor or employee of Charge-m8 or any of itsaffiliates;22.2.3 any political party, official of a political party, or candidate for publicoffice;22.2.4 an agent or intermediary for payment to any of the foregoing; or22.2.5 any other person or entity,
In each case, for the purpose of obtaining or influencing official actions or decisions or securing any improper advantage in order to obtain or retain business, if such payment or transfer would violate or be inconsistent with the principles of any applicable anti-corruption legislation, including but not limited to the anti-corruption laws of the United Kingdom, Member States of the European Union or of any country where EV Charger will be transported or distributed to or from in connection with these Terms and Conditions.
22.3 For the purposes of this clause, the term “government official” shall include any minister, deputy minister, manager, civil servant, director, officer, or employee of any government or any department, agency or instrumentality of any government, and/or of any public sector company or an enterprise in which a government owns a majority or controlling interest, and/or of any public international organisation. This term also includes any police or militarypersonnel and any person acting in any official, administrative or judicial capacity for or on behalf of any such government or such department, agency, instrumentality, company or public international organisation.
22.6 The Buyer confirms that it has carefully reviewed the Charge-m8 Code of Conduct (a copy of which is available at www.charge-m8.com) and agrees and undertakes that, in connection with these Terms and Conditions and any transactions under them, it will act consistently with the applicable principles of the Charge-m8 Code of Conduct in all material respects.
If signed remotely/online you may cancel the contract within a 14 day cooling off period until the date of installation. If you have requested and/or agreed to an installation date within the 14 day cooling off period, you may not cancel the contract once installation has been completed and normal aftersales support will apply. If you wish to cancel the contract please notify us in writing by a tracked delivery service or by email to the address details shown at 24 below.
24 SERVICE ADDRESS
Documents may be served on Charge-m8 at the following address and/or email address:
Suite 11 Peel House, 30 The Downs, Altrincham, Cheshire WA14 2PX
Or by email:
25 GOVERNING LAW
These Terms and Conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws of England.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms and Conditions or their subject matter or formation.