Charge-m8.com deliver to the following countries:

• United Kingdom

Charge-m8 EV AC EV Chargers are individually configured for each order, normally dispatch time is 2-3 working days from the date of order. Whether you need your order urgently or are happy to wait a few days we've got a delivery option to suit you. With a range of services available we're confident that you'll find a service that suits you and your lifestyle.

We use Parcelforce Express tracked services to deliver your order, a tracking number will be emailed to you once the items have been collected from our warehouse.

In the unlikely event that your item is not in stock (highly unlikely as we report real-time stock levels every 15 minutes 24/7!), or is marked special order/extended delivery on our website, delivery may take longer. We will of course notify you of any extended lead-times that apply to your order. Once your item has been despatched we will send you an email with the tracking details. Surcharges for outlying regions will be applied in all cases. We've included a guide below to show you the services available and the approximate costs but please note that these are dependent on where you live and the product that you are ordering. The amount payable and the options available will be clearly shown in the checkout and on the order confirmation page. An estimate of the shipping cost can be obtained by entering your postcode in to the ‘Shipping Estimator’ feature in the shopping cart, before you check out.

United Kingdom Delivery

Service	Service Level
Next Working Day	Next Day Courier Service from point of despatch – total time from order placement approximately 4 working days
Next Working Day before 10:30am	Next Day Courier Service from point of despatch – total time from order placement approximately 4 working days
Next Working Day before Midday	Next Day Courier Service from point of despatch – total time from order placement approximately 4 working days

WORKING DAYS ARE MONDAY to FRIDAY - ORDERS PLACED FOR EXPRESS DELIVERY BEFORE 6PM ARE DELIVERED THE NEXT WORKING DAY MONDAY TO THURSDAY - EXPRESS DELIVERY ORDERS PLACED BEFORE 2:30pm ON A FRIDAY ARE DELIVERED ON MONDAY UNLESS SATURDAY DELIVERY OPTION HAS BEEN SELECTED AT THE CHECKOUT

ALL SHIPPING TIMES ARE ESTIMATED AND ARE NOT GUARANTEED, ESPECIALLY DURING PEAK PERIODS SUCH AS BLACK FRIDAY, CHRISTMAS etc OR EXTREME WEATHER EVENTS THAT PREVENT DELIVERY SERVICES FROM OPERATING NORMALLY. DO NOT BOOK AN ENGINEER UNTIL YOU HAVE RECEIVED THE ITEM.

UK Surcharge Areas

 

Delivery Surcharges:

Unfortunately our couriers charge us a premium for delivering to the following UK areas, which requires us to add the following surcharges for non-postal (i.e. courier) deliveries;

 

Area	Postcode Areas
Highlands	FK18-21, G83, IV3-IV40, IV52-45, IV63, KW1-14, PA20-40, PH19-40, PH50
Northern Ireland	BT1-99
Scottish Islands	HS, IV41-51, IV55-56, KA27-28, KW15-17, PA41-49, PA60-78, PH41-44, ZE
Scilly Isles	TR21-25
Isle of Wight	PO30-41

International Orders: British Isles & ROI

We are able to offer delivery to the following British Isles locations and the Republic of Ireland:

Area	Delivery Service
Channel Islands	3-5 days
Isle of Man	3-5 days

Please note that some larger/heavy orders with delivery addresses outside of the UK mainland may incur an additional surcharge to those detailed above. If this is the case we will call or email you before we proceed with your order.

Returns and Cancellations

If you wish to cancel your order before dispatch, please contact us urgently as once your order has been processed and passed to our delivery partners it is not possible to cancel the order at this stage and it must be returned under the process outlined below.  

Your right of cancellation under the Distance Selling Regulations
You may cancel the contract under the Distance Selling Regulations by notifying us no later than 14 working days after we deliver the goods that you are cancelling the contract. 

You may not cancel your contract with us under the Distance Selling Regulations where any item has been specially ordered or manufactured for you.

If you cancel the contract under the Distance Selling Regulations, you must take reasonable care of the goods from the time you receive them until you return them to us.

If you cancel the contract under the Distance Selling Regulations you must return the goods to us at your own expense.

If you cancel the contract under the Distance Selling Regulations and do not return the goods as required, we may charge you our direct costs of recovering the goods.

The returned goods must be received by us no later than 28 days following receipt of your order.

Faulty goods
In these terms and conditions, faulty goods means any goods we supply to you that do not conform to the contract. Faulty goods does not include any goods that are faulty due to fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with their intended use, failure to follow the manufacturer's or our instructions, or any alteration or repair carried out without the prior approval of us or the manufacturer.

You should notify us as soon as possible if you discover or think that any goods are faulty goods. For 'installed' products where the manufacturer provides a field-based aftersales service, you MUST NOT remove the product until the manufacturer at their descretion has had the opportunity to carry out a service visit to diagnose and repair the issue.
 
If you return goods because you think they are faulty goods, we may charge you the cost of all transport and our actual costs and expenses in the event that the goods are not in fact faulty goods.

Returning goods – general
When you return goods to us for any reason (for example because you have cancelled the contract under the Distance Selling Regulations or because you think they are defective goods):

 

you

must ensure that they are properly and securely packaged and labelled with our address;

 

you

are always responsible for any damage in transit that is due to incorrect or inadequate packaging by you; and

 

you

are responsible for any damage or loss in transit where you arrange the transport (rather than using our courier).